eyecom

eyecom Technical Support
Submit Trouble Report

Please fill in as many of the fields below as possible. The more complete the information you provide, the greater likelyhood of our support staff being able to assist you as quickly as possible.

Please note that eyecom VDS is an Internet development company based in Saskatoon, Saskatchewan (Canada). There are other companies named "Eyecom", including one that sells computer hardware - we are not they. Please do not send us hardware support requests - we do not sell or support any type of computer or electronics hardware. That being said, if you are one of our customers and are experiencing difficulties related to your eyecom account, please continue!

Fields that are required as marked in bold.

Contact Information
Name
Company
Phone Number ext
 
Along with your phone number we require one alternate method of contact. If your eyecom address is not functioning and you do not have an alternate e-mail address, please list a fax number where we can reach you.
eyecom E-Mail Account
Is the above eyecom address functioning?
If yes, this is the preferred method of contact. Note that we will not send passwords to anything other then a valid eyecom e-mail account		 Yes
No
Alternate E-Mail Address
If your eyecom account is unavailable and you have another e-mail address we can contact you at, place it here
Fax Number
 
Problem Report
Which best describes the issue?
When did this issue begin?
What is the scope of this issue?

Complete description of the issue
Please be as detailed as possible. Include items such as:
Any error or warning messages you received.
If the software you are using keeps logs, feel free to paste any error messages from the logs into this space.
If the problem does not affect all users, are there any similarities between the users that are affected?

Complete description of what you were doing just before the issue began
Please be as detailed as possible - use as much space as you require. Include anything you noticed that was unusual or anything you did that may have contributed to the problem. If there have just been changes to your network or computer settings, what were they?
What (if anything) have you done to try and solve this issue on your own?
Again, please be as detailed as possible - use as much space as you require
Additional Comments
   
The Correct eyecom?
Is your problem...
...a hardware issue? (printers, monitor, keyboard, mouse, scanner, computer, or anything physically in your home or office)
...an application issue? (Microsoft Windows, Office, Graphics Programs, Fax Program, anything installed on your computer)
...a website or email issue? (Having problems accessing your eyecom website / account or email)
 
Submit this report: